k8k Privacy Policy – How Do We Collect, Use, and Protect Your Personal Data?

When you register on k8k, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a government-issued ID or other supporting documents to confirm your eligibility to play. When you make deposits or withdrawals, we collect transaction data such as payment method details, amounts, and timestamps — though we do not store full card numbers on our servers. We also collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us keep your account secure, detect unusual activity, and improve the overall performance of the platform. Usage data — such as which games you play, how long your sessions last, and which promotions you view — is collected to personalise your experience and ensure our responsible gaming tools work effectively. All data collection is limited to what is necessary for the purposes described in this policy.

We use your personal data primarily to operate and manage your k8k account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. Your contact details are used to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — which are considered essential communications and cannot be opted out of while your account is active. With your consent, we may also send you promotional communications about new games, bonuses, and offers available on the platform; you can withdraw this consent at any time through your account settings. Usage and session data is analysed in aggregate to improve platform performance, identify technical issues, and develop new features that Filipino players will find useful. We use your gaming activity data to power our responsible gaming tools, including session reminders and deposit limit recommendations, so that we can flag potential concerns early. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Any data used for analytics is anonymised or pseudonymised wherever possible.

k8k doesnot sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We share your data only with carefully selected service providers who help us operate the platform, such as payment processors handling Philippine peso transactions, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. In cases where we are legally required to do so — for example, in response to a valid court order or a request from a Philippine regulatory authority — we may disclose relevant account information to the appropriate body. If k8k undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy, and you will be notified in advance. We do not share your data with advertisers or analytics companies in a way that identifies you personally. Any third-party tools used on the platform — such as fraud detection or customer support software — are vetted for data security compliance before integration. You can request a list of the categories of third parties we share data with by contacting our support team.

We retain your personal data for as long as your k8k account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable in the Philippines. Session logs and technical data are kept for a shorter period — generally up to 12 months — unless a specific security investigation requires us to retain them longer. If you request account closure, we will deactivate your account promptly and begin the data retention countdown; however, we cannot immediately delete all records where retention is legally mandated. Marketing preferences and communication opt-out records are kept indefinitely so that we can honour your choices even if you later reopen an account. Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about how long a specific category of data is held, please reach out to our support team.

As a registered player on k8k, you have the right to access the personal data we hold about you at any time by submitting a request through our support team — we will respond within a reasonable timeframe and provide a clear summary of what we hold. You also have the right to request correction of any inaccurate or incomplete information; for example, if your contact details have changed, you can update most of them directly through your account settings. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above. If you believe our processing of your data is unlawful or that your rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and will cooperate fully with any investigation. To exercise any of these rights, contact our support team with your account details and a clear description of your request.

k8k uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without breaking core functionality such as account login and session management. We also use performance cookies to collect anonymised data about how players navigate the platform, which helps us identify pages that load slowly or features that are confusing — this data is never linked to your personal identity. Preference cookies remember settings like your chosen language or display options so you do not have to reconfigure them every visit. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies may affect certain features of the platform. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of k8k.onl. For a full breakdown of the cookies we use and their purposes, contact our support team or visit our FAQ.

This Privacy Policy was last reviewed and updated in 2025. We may update this policy from time to time to reflect changes in our practices or applicable regulations; when we do, we will notify registered members via email or an in-platform notice. Continued use of k8k after any update constitutes your acceptance of the revised policy. If you have questions about this policy or how your data is handled, visit our FAQ or contact our support team directly. For details on your rights and obligations as a player, see our Terms and Conditions.